Heuristics are visual models that help us to look at new topics and see the archetypal [patterns in them . Heuristics greatly speed and clarify our communications. A conventional visual shorthand enables us to stride across topics that would otherwise take a thousand words. These next few pages describe the core visual conventions used in the KDP heuristic.

Each of these spaces represent a different skill set, true. But this in turns marks a more fundamental underlying set of transitions in thought, each representing a different emotioning:

• We think from the standpoint of desire, of possibility

• We think from the standpoint of innovation

• We think from the standpoint of action

• We think from the standpoint of performance

• We think from the standpoint of learning.

The imagery of the narrowing deltas is intended to convey purposeful iterative dialog rather than linear, stepwise process.

• Any single transformation or series of transformations can be iterated as often as is necessary for a quality outcome.

• Parallel work is assumed

(This useful imagery of dialog converging on an outcome was invented by Golsby-Smith & Associates ca 1994)

In a world of work that is accustomed to documents that blur together, and meeting conversations that are indistinguishable in style, it is hard to grasp how differently our milestone documents can be. One way to get a handle on the distinctive character of the dialogs and depots at each stage is to view them as transformations in intent


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